Very happy with the services provided and pleased to see this level of profesionalism. Had my reservation done from abroad and got the confirmation very fast. The team from Otopeni offered me lots of useful information and they were friendly and helpful. Got an almost brand new car that was well equipped for our safety and comfort (F1 tier). The car inspection was done in my favor and any initial tiny scratch was marked out to not have any issues at the drop-off. Then about 400 km away, the car was picked up directly from our house and inspected. The process was quick and transparent and I was provided with all the information I needed to not feel hassled. The report was filled in and the whole experience was quick and simple. Thank you Autonom!
Had some bad experiences with my rental: 1. I have requested a child seat which was not in the car. We had to drive to a location where I had "the option" to choose from 2 seats, 1 very dirty and another one. Both of the worst possible quality. So much for that choice. The seat came with no iso-fix base and on top of that I was told that I have to install it myself after watching "youtube tutorials". The child seat did not meet any safety requirements. 2. I received a Renault Megane which at first sight was very nice. 1 year old, 30k kms. Once I got on the highway and the speed reached ~90km/h, the car started to shake like crazy. This behaviour would not change unless I drove slower. 3. The attitude of the first person that picked us up and gave me the child seat was very bad. The rest of the staff I met were nice. LE: I was contacted about my review by a representative of the company. We had a nice discussion about my negative experiences. I appreciated this and it transmitted that the company cares about their clients.
(Translated by Google) Incredible attention, while other companies refused to give us a car, Autonom was the only one. Good price and good cars. Very good service, highly recommended! (Original) Una atención increíble, mientras otras compañías se negaban a darnos un coche,Autonom fue la única. Buen precio y buenos coches. Muy buen servicio, muy muy recomendable!
(Translated by Google) If I rent a car again in Romania, it will only be here! Although we were very spontaneous, we got a great offer. We drove from Brasov to Bucharest, with a stopover (i.e. 2 days). We got a BMW X3 for the route. Price was reasonable for the rental period and the type of car. We even got a discount because we spontaneously decided to rent a car again to Vama Veche after 4 days in Bucharest. Staff very friendly and helpful (Original) Wenn ich noch einmal ein Auto miete in Rumänien, dann nur hier! Obwohl wir sehr spontan waren haben wir ein super Angebot bekommen. Wir sind von Brasov nach Bukarest gefahren, mit einem Zwischenstop(also 2 Tage). Für die Strecke bekamen wir einen Bmw X3. Preis war für die Mietdauer und die Art des Wagens angemessen. Bekamen sogar einen Rabatt, da wir uns entschlossen haben spontan nach 4 Tagen bukarest erneut einen Wagen bis Vama Veche zu mieten. Personal sehr freundlich und hilfsbereit
Excellent customer service! My mom and I rented a car for our trip to Romania, and, we were extremely pleased with it. Not only that, but, on our last day in which we had to return the car, we arrived late for the flight, so they came to pick up the car. While I was waiting for the check in, I realized that I forgot my laptop and iPad in the car. I called Autonom, and Ionuț, the guy who worked that day, offered to the come back to the airport to give me the items. Thank you so much to the entire crew for making everything so much easier for us!
We came to Romania for 2 days and chose autonomy based on reviews we had seen. The representative when we picked the car up was very friendly and helpful. The car was in perfect condition and immaculately clean. On returning the car a rep from the company dropped us off at the airport. We will definitely use autonom again.
I am sure, this is only one company which takes debit card for car deposit. (Then the deposit is as the maximum excess). The original price is higher than in the other company (for A class 24 per day instead od 15 like in sixt company). I had no resercation. We did it after landing. The staff was nice, could speak english well and he gave us special price (20per day for A class car). In the terms is no hidden fees like in other companies. Unfotunately, I made a small scratch on front bumper. Then they charge me just for 150 instead of 300 (this amount was noted in the terms) beacause the scratch was small. I think thar other companies would charge me for full 300. They determined the amount in 2 business days, third day, the rest of deposit was back on my account (inbelievle for debit card...I can fully recommend the company. The amounts are in euro.