Below you can find the most frequently asked questions from our clients about renting a car and its answers. If you have any other questions or concerns, please do not hesitate to contact us.
In order to be able to rent a car from Autonom the following conditions must be met: minimum age of 18 and a valid driving license.
You will need your river's license, your ID and credit card when renting a car from Autonom Rent-a-Car.
A. Reservation
B. Rental
For national rentals, our rates include unlimited kilometres. For any kind of trips outside the country from which you rented, a limit of 400 kilometres/day applies along with an extra cost of 0.10 euro/km for anything over this limit.
The contract holder can drive the car, as well as any other additional drivers specified in the contract. A maximum of 3 additional drivers/contract are accepted at a cost of 15 EUR/driver, the first driver being free of charge.
The car will be delivered with a full tank of gas, and the customer is obliged to return it with the matching quantity of fuel.
An already-confirmed reservation can be cancelled or modified without any additional fees at 0721.44.22.66, or via e-mail, at office@autonom.ro. We are at your service 24/7.
The client is obligated to own an internatioal driver's license in case he/she has identification papers which have been issued by countries that have different alphabets than the Latin one, as well as those obtained in countries with right-side steering wheels, e.g.: UK, India, Australia, Japan.
An Autonom Rent-a-Car representative will be awaiting at the airport. The contract is signed and you can immediately take posession of the car. In case of first rental, you will need photocopies of your ID and driver's license.
In the case in which the customer returns the car after the contractually agreed-upon time, there will be an additional fee of 10 EUR/hour, as stated in said contract.
In order to extend the duration of the rental, you must contact our representatives until at least 24 hours before the expiration of the contract. In case the car is available, an additional extention document is created and the new rental period is paid (payment can be made at any Autonom Rent-a-Car agency or remotely, via credit card/ bank payment).
During the entire rental period, our representatives from all regional agencies are at your service. The first step is to contact us immediately. The contact information can be found on the auto rental contract. Our representatives will provide you with the necessary assistance.
In the event of a technical malfunction, you benefit from non-stop road assistance and an exchange car in case the malfunction cannot be remedied immediately.
In the event of a car crash, the customer must obtain and give to Autonom Rent-a-Car copies of documents belonging to third parties involved in the crash (RCA insurance policy, ID, driver's license, registration certificate), police report or amicable ascertainment. In case the person renting the car or any third party is a foreign citizen, on-the-spot investigation and police report must be annexed.
Autonom Services S.A. Tax Identification Code RO18433260
Trade Register No. J27/280/2006
Main activity: Renting and leasing of cars and light road vehicles, CAEN class 7711
Registered office: 4 Fermelor Street, Piatra Neamt
Administrative office: 131-137 Calea Floreasca, 7th Floor, Sector 1, Bucharest
Certifications: ISO 9001 11186 / 25.09.2017, ISO 14001 5758 / 07.07.2021, ISO 45001 3926 / 07.07.2021, issued by SRAC CERT SRL
Authorization for passenger transport services under rental ATPRI 0002822, issued by the Romanian Road Authority