Alex Martin helped me a great amount when I had troubles with a flat tire in the middle of the night. He came out of his way to get me to a tire shop and stayed with me until the issue was resolved. He made sure my drive would not only be safe but done in a good time. He went above and beyond to make sure I got to where I needed to go. Amazing job Alex and exceptional customer service.
In urma unui eveniment in trafic am ramas fara masina aprope o luna de zile timp cat a fost in service pentru reparatie. Autonom a venit cu solutia potrivita cu o masina la schimb pe toata durata cat nu am putut folosi masina personala. Servicii ireprosabile si profesioniste. Recomand cu incredere. Multumesc Bogdan Conea. (Translated by Google) Following a traffic incident, I was left without the car for about a month while it was in service for repairs. Autonom came up with the right solution with an exchange car for the entire time that I could not use my personal car. Impeccable and professional services. I recommend with confidence. Thank you Bogdan Conea.
(Translated by Google) Recommended service, good treatment, Alex and Blad attended us, everything correct. They check the car with you before and after the trip. The deposit seemed very high to me, for what we are used to in Spain. (Original) Servicio recomendado, trato bueno, nos atendiÃ³ Alex y Blad, todo correcto. Revisan el coche contigo antes y despuÃ©s del viaje. La fianza me pareciÃ³ muy alta, para lo que estamos acostumbrados en EspaÃ±a.
Masini bune, livrare prompta! Recomand livrarea prin Bogdan Andrei Conea! (Mi-am uitat ochelarii de soare in masina predata, iar el mi i-a restituit) (Translated by Google) Good cars, prompt delivery! I recommend delivery through Bogdan Andrei Conea! (I left my sunglasses in the surrendered car, and he returned them to me)
Am avut nevoie de o solutie urgenta de transport in regim cargo din strainatate si am apelat la serviciile lor. Spre surpriza mea, am gasit o echipa faina care a reactionat prompt si rapid la nevoile mele, oferindu-mi o solutie fiabila chiar si atunci cand orele la care s-au pertecut acestea nu au fost cele mai potrivite pentru intalniri de afaceri. Multumesc (Translated by Google) I needed an urgent cargo transport solution from abroad and I called on their services. To my surprise, I found a great team that reacted promptly and quickly to my needs, offering me a reliable solution even when the hours they fell on were not the most suitable for business meetings. Thank you
Recomand cu Ã®ncredere, in urma unei daune totale la maÈ™ina, am contacta societate pentru o maÈ™ina de schimb. Am trimis actele necesare intrâ€™o zi, a2a zi dimineaÈ›a puteam sa ridic maÈ™ina se schimb. Rapid È™i profesional. (Translated by Google) I recommend with confidence, following a total damage to the car, we would contact the company for a replacement car. I sent the necessary documents in one day, the 2nd day in the morning I could pick up the car and change it. Fast and professional.
I had to rent a car for my holiday in Romania. Autonom was the one that did not have any hidden fees or unexpected surprises. They have even recommended to bring it an hour earlier not to pay for an extra day. The process was smooth and I am highly recommending them. After returning the car they have unlocked the deposit quickly. The is a day and night service, I took my car at 2:30 am, just make sure you book it in advance. Feel free to contact me for any details, there is also a discount if you recommend other clients for both parties.
I few days ago I rented a car from Autonome rent a car company. I highly recommend then. The car was clean without no problems. The help desc team is very kind and professional. When I picked up the car they came with me to evaluate the car ( scratches, bumps) not allot of rental company is doing the same thing. They usually just give you the keys and you have to inspect the car on your own if you do not want to run in to problems. If you are in Cluj you also have the opportunity to get the car direcly at your home and also they will pick up the car from Cluj and it is out of charge. So overall i highly recommend this company. Keep up the good work Autonome !
Am avut o experienta foarte placuta inca de la prima interactiune cu colaboratorii acestei firme. Profesionisti, m-au ajutat inca de la prima discutie, identificand solutia cea mai buna pentru rezolvarea solicitarilor mele. De asemenea m-au sustinut cu raspunsuri precise si rapide(pentru mine fiind prima experienta cu inchirierea unei masini), dar si mai important am simtit o sustinere morala, ceea ce a fost uimitor, deoarece nu ma asteptam in acest domeniu de activitate. Costurile au fost rezonabile, modalitatea de plata accesibila, masina noua, orele de predare si primire elastice. Multumesc mult lui Paul si Razvan !!! (Translated by Google) I had a very pleasant experience from the first interaction with the employees of this company. Professionals, they helped me from the first discussion, identifying the best solution to solve my requests. They also supported me with precise and quick answers (for me, being the first experience with renting a car), but more importantly I felt a moral support, which was amazing, because I did not expect it in this field of activity. The costs were reasonable, the method of payment accessible, new car, delivery and reception hours flexible. Many thanks to Paul and Razvan!!!
O mizerie. Am rezervat un duster 2019 cu o luna jumatate inainte. Mi s-a confirmat telefonic cand am facut facut rezervarea (!) ca voi primi un duster 100%. Ajung la 9 dimineata in vacanta sa ridic masina si mi se spune calm si frumos ca nu au duster, dar ca primesc un renault din aceeasi clasa. Super, nu? In conditiile in care mi s-a confirmat la telefon 100% primirea unui duster de 4 ori anterior datei rezervarii mi se pare pur si simplu neprofesionist. Evident ca domnii, ca orice societate care se respecta, mi-au zis frumos ca nu e vina lor pentru ca in e-mailul de confirmare au scris ca voi primi un duster sau "ceva similar". Din nou, repet, dupa ce mi-au confirmat respectiva masina telefonic de 4 ori, chiar si cu o zi inainte cand am sunat sa reconfirm. Nu neg ca este posibil ca profesionalismul sa fie regula la ei, dar in cazul meu (sper ca exceptia)a fost o mizerie totala. Edit: nu mi s-a oferit un Touareg, ci doar un Kuga. Raportat la raspunsul lor neadevarat la aceasta recenzie pot sa confirm neprofesionalismul cu incredere :) (Translated by Google) A mess. I booked a 2019 duster a month and a half before. It was confirmed to me by phone when I made the reservation (!) That I would receive a 100% duster. I arrive at 9 in the morning on vacation to pick up the car and I am told calmly and nicely that they do not have a duster, but that I receive a renault from the same class. Great, right? Given that I was 100% confirmed on the phone to receive a duster 4 times before the booking date, it seems to me simply unprofessional. Obviously, the gentlemen, like any respectable company, told me nicely that it was not their fault because in the confirmation e-mail they wrote that I would receive a duster or "something similar". Again, I repeat, after they confirmed that car to me by phone 4 times, even the day before when I called to reconfirm. I do not deny that it is possible that professionalism is the rule for them, but in my case (I hope the exception) it was a total mess. Edit: I was not offered a Touareg, only a Kuga. Compared to their untrue answer to this review I can confirm the unprofessionalism with confidence :)
Absolutely recommend the company, staff is very friendly and helpful. I dealt with Alexandru a young and hard working dude. Their prices are better than any other companies, and if you book directly with the company they block £600 instead of £1000. Keep it up, hope to book with your company soon. Thank you
Serivicii ireproșabile, capacitate de adaptare la situația și nevoile noastre particulare. Am propria firmă de 10 ani +, știu să disting calitatea unei interacțiuni. Fără ezitare ofer cele 5 stele, și recomand serviciile Autonom. Mulțumesc și succes în continuare! (Translated by Google) Impeccable service, ability to adapt to our particular situation and needs. I have my own company for 10 years +, I know how to distinguish the quality of an interaction. Without hesitation I offer the 5 stars, and I recommend Autonom services. Thanks and continued success!
Awesome! Absolutely no problems from beginning to the end. The staff, the service and quality of the vehicle were outstanding. The complimentary upgrade was unexpectedly amazing. No hassle whatsoever or misleading charges, very straightforward and reputable company. Well done, AUTONOM Cluj! Keep up the good work!
A few days ago we returned from a full 7 days holiday in Romania (Cluj Napoca), we also read a lot stories about the rental companies and we had a lot of concerns before we decided to rent the car with Autonom We paid a holding deposit of 1000 € that was refunded when we returned the car after 7 days. To our great surprise the service was excellent and after 20 minutes we got the vehicle that served us perfectly for 1480 kilometers we did in Romania. and his fuel consumption was incredible Return car was simple and without problems And I highly recommend working with a Autonom company and special thanks to Andrei.